If these people read a bad news story about google, they will not know how to stop using google for any and all web access. A discerning consumer often opts to alter their product use under similar circumstances. They are dependent on a middleman because their understanding of the boxes they type things into does not reflect reality. This is what it means for a mental model to be "wrong".
The realized model of having two separate boxes could only ever be "wrong" in a moral or aesthetic sense. This is not the case for mental models, which are incorrect when they do not correspond to reality.
The realized model of having two separate boxes could only ever be "wrong" in a moral or aesthetic sense. This is not the case for mental models, which are incorrect when they do not correspond to reality.