Comment by rosseloh

On phone support calls I usually can't even get people who know what a URL, URL bar, or even a search bar, is in the first place.

"The box at the top where you type in websites you want to go to."

"What are you talking about? I'm computer illiterate, I can't learn any of this fancy tech stuff. I just click my facebook icon and it comes up!"

These people get all sorts of confused when something happens in their browser and the new tab page's recently visited list gets cleared out...