> I would have said "why bother" until this happened to us.
Aah, the good ole "one customer is unhappy, let's waste a week of time on this" approach to IT management. Takes guts to tell such customers "here's your refund, now piss off", but it is the right thing to do.
Aah, the good ole "one customer is unhappy, let's waste a week of time on this" approach to IT management. Takes guts to tell such customers "here's your refund, now piss off", but it is the right thing to do.