Having bought a Fairphone 2[1], I will never buy a Fairphone product anymore.
And I'm not a difficult customer here: I didn't mind paying twice the price, or software issues in their custom Android version. I'm only moderately annoyed having a proximity sensor that keeps keeps needing a reset, a phone that keeps rebooting for no reasons or a pretty bad power management (going from 15% to no-battery in less than a minute). They are a small company and have limited manpower, I can totally understand that.
What I'm really pissed off it them not fulfilling their promises. They sold me a modular phone, with the promise of hardware upgrades and maintenance. They sold me a “PC”-like smartphone, where there's no frequent release of new models but a continuously upgrade-able phone. But they didn't even try to deliver, and they didn't apologize.
[1]: in 2016, and I'm still using it btw, even if it's far from good at this point, because it “works” and I'm still pretty conscious about the environmental impact of smartphones.
And I'm not a difficult customer here: I didn't mind paying twice the price, or software issues in their custom Android version. I'm only moderately annoyed having a proximity sensor that keeps keeps needing a reset, a phone that keeps rebooting for no reasons or a pretty bad power management (going from 15% to no-battery in less than a minute). They are a small company and have limited manpower, I can totally understand that.
What I'm really pissed off it them not fulfilling their promises. They sold me a modular phone, with the promise of hardware upgrades and maintenance. They sold me a “PC”-like smartphone, where there's no frequent release of new models but a continuously upgrade-able phone. But they didn't even try to deliver, and they didn't apologize.
[1]: in 2016, and I'm still using it btw, even if it's far from good at this point, because it “works” and I'm still pretty conscious about the environmental impact of smartphones.