To those claiming that this is an example of crypto being a scam / useless / unsafe:
I'd point out that if this is a case of incorrect data entry, similar cases happen in traditional finance with some regularity, and in the majority of those cases (e.g. someone sends a large amount to the incorrect bank account), there is no legal recourse to recover those funds and companies resort to asking nicely for the money back (usually it works).
I'd point out that if this is a case of incorrect data entry, similar cases happen in traditional finance with some regularity, and in the majority of those cases (e.g. someone sends a large amount to the incorrect bank account), there is no legal recourse to recover those funds and companies resort to asking nicely for the money back (usually it works).