Services handling recurring payments need to compulsorily have a cancel button.
Here's my story with nytimes today. There's no cancellation button in the app or the website. There's a "chat with agent"option, but it doesn't work. So they ask you to call an agent, on the phone.
After ten minutes of being "next in line", I get to speak to someone. He doesn't let me cancel, but takes down my details and transfers to "Management".
I was seventh in line. But after 10 mins, I was eighth in line. After 12 mins, I was ninth in line. I was finally able to get hold of someone and cancel it, after holding for 25 minutes.
Here's my story with nytimes today. There's no cancellation button in the app or the website. There's a "chat with agent"option, but it doesn't work. So they ask you to call an agent, on the phone.
After ten minutes of being "next in line", I get to speak to someone. He doesn't let me cancel, but takes down my details and transfers to "Management".
I was seventh in line. But after 10 mins, I was eighth in line. After 12 mins, I was ninth in line. I was finally able to get hold of someone and cancel it, after holding for 25 minutes.
This should be illegal.