Comment by luckyandroid

Oh, and a mention on 'saying no' - it's very hard to convince an employer to start saying no to customer demands even when they agree with all the reasons set out in front of them, especially when they've had a decade of doing nothing but bespoke work for them. It's taken a year but we're finally at the point we can firmly stand our ground as a dev team and say "no we're not working on that", or "push to Q4", and ignore the "we need this done TODAY" type of demands that have plagued us for years.