AirBnB's fundamental flaw is that the potential costs (in the form of monetary losses) of renting out a home to a stranger far exceed the economic benefits that can ever be realized, particularly for hosts who are violating local laws and/or are violating the terms of a lease by subletting properties they don't own. These "features" do nothing to address this.
Voice Connect? Professional scammers are usually very persuasive if not downright charming. The ability to speak to a prospective guest will not deter experienced criminals.
Video Connect? These are for hosts only, but even if they were for prospective guests too, a professional con would have little problem putting together a convincing video.
References? These, obviously, are subject to gaming, but notwithstanding that, I doubt very much that a significant number of hosts are going to turn down an otherwise solid-looking guest who is "new" to AirBnB and doesn't have any references.
24/7 Hotline? If your AirBnB experience turns into a nightmare, you're probably better off making sure your first call is to your attorney.
Voice Connect? Professional scammers are usually very persuasive if not downright charming. The ability to speak to a prospective guest will not deter experienced criminals.
Video Connect? These are for hosts only, but even if they were for prospective guests too, a professional con would have little problem putting together a convincing video.
References? These, obviously, are subject to gaming, but notwithstanding that, I doubt very much that a significant number of hosts are going to turn down an otherwise solid-looking guest who is "new" to AirBnB and doesn't have any references.
24/7 Hotline? If your AirBnB experience turns into a nightmare, you're probably better off making sure your first call is to your attorney.