Comment by ajb

One of the simplest functions of a justice system - before impartial judgement, before detailed laws, before qualified advocates - is simply the right to summon a powerful person to justify their actions. Increasingly it seems that we will need this to be applied here, ideally in some simpler and less costly way than a full trial. It is just wrong for companies to make money by inviting people to rely on them , and then ghosting if something goes wrong.