A dedicated ticket-churner might be the most efficient way to churn tickets. But why are you so sure that the ticket stream amounts to the best long-term future for the software and its customers?
An owner can see around corners. Identify patterns in customer requests and make platform-level changes to get ahead of the customer needs not yet fully articulated. If he does it right, they never will be. He has his thumb on the pulse of production. Knows, cares, and investigates when something merely seems a little weird, before it becomes a bug report or an outage. Sees the real need behind the “requirement” and negotiates a different way to satisfy the business that doesn’t tie the architecture up in knots.
Without the understanding of the codebase that comes from having written or worked on large parts of it, one cannot hope to do this well.
I get to be an owner at my current company and it is one of the reasons I’m very hesitant to ever leave.
An owner can see around corners. Identify patterns in customer requests and make platform-level changes to get ahead of the customer needs not yet fully articulated. If he does it right, they never will be. He has his thumb on the pulse of production. Knows, cares, and investigates when something merely seems a little weird, before it becomes a bug report or an outage. Sees the real need behind the “requirement” and negotiates a different way to satisfy the business that doesn’t tie the architecture up in knots.
Without the understanding of the codebase that comes from having written or worked on large parts of it, one cannot hope to do this well.
I get to be an owner at my current company and it is one of the reasons I’m very hesitant to ever leave.