> Richard Dahan, who is deaf, said he had struggled at his former job at an Apple Store in Maryland for six years because his manager refused to provide a sign-language interpreter for him to communicate with customers, which federal law requires under some circumstances.
This just doesn't seem like a reasonable accommodation for a retail job. Your whole job is to communicate with the customers. If you need to hire another person to do the communicating, what are you doing there? Why not just hire the interpreter?
This is like if you're in a wheelchair and you get a job to hang drywall. They pay you, but then have to hire another person to actually hang the drywall while you...point out where to put it?
This just doesn't seem like a reasonable accommodation for a retail job. Your whole job is to communicate with the customers. If you need to hire another person to do the communicating, what are you doing there? Why not just hire the interpreter?
This is like if you're in a wheelchair and you get a job to hang drywall. They pay you, but then have to hire another person to actually hang the drywall while you...point out where to put it?