Counterpoint: one of the products I’m most fiercely loyal to (Pacifist.app) is an app I very seldom use. I use it to inspect macOS installers before running them. There aren’t many to run, definitely not very often. By usage metrics I’m basically a retention failure, except I keep coming back when I need it.
Don’t measure just for usage metrics. Measure for usage success and satisfaction.
Don’t measure just for usage metrics. Measure for usage success and satisfaction.