This it's why the right to repair movment it's important. Should be seen as an add-on to anti-trust laws, not only consumer rights.
When I saw the Harris video, I could only facepalm when I hear the "if any 3rd party (no matter the credentials) touch the machine, it can be dangerous for the consumer"... it's an ice cream machine for god sake, not a nuclear plant reactor core.
There are a lot of professionals out there that are able to give maintenance and service to those machines, with zero risks to the customer.
When I saw the Harris video, I could only facepalm when I hear the "if any 3rd party (no matter the credentials) touch the machine, it can be dangerous for the consumer"... it's an ice cream machine for god sake, not a nuclear plant reactor core.
There are a lot of professionals out there that are able to give maintenance and service to those machines, with zero risks to the customer.