> The new CEO, she said, “thinks that the [technology] can do better than us, and that clients don’t care ... that there’s not a person behind the computer.”
That's surprising. The only reason I've ever considered Stitch Fix is specifically because there might be a person with better taste than me on the other end.
An algorithm is just going to give me a mix of what's popular and what I've liked in the past, which is precisely the information I already had before coming to their service. Wouldn't people eventually realize they don't need to be told to keep buying things they already like?
I'd be more interested if they not only kept the people around, but doubled down on having consistent relationships and interaction between stylists and clients.
That's surprising. The only reason I've ever considered Stitch Fix is specifically because there might be a person with better taste than me on the other end.
An algorithm is just going to give me a mix of what's popular and what I've liked in the past, which is precisely the information I already had before coming to their service. Wouldn't people eventually realize they don't need to be told to keep buying things they already like?
I'd be more interested if they not only kept the people around, but doubled down on having consistent relationships and interaction between stylists and clients.