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Comment by bhartzer

Andrea, I know personally how frustrating this can be. I've dealt with something similar with a relative's Knowledge Panel, and dealt with this over and over with multiple people who've asked me to help them fix and update their Knowledge Panel.

The first thing that needs to be done is that YOU need to claim the KP. It appears that it's not claimed right now, and you can have control over what appears there (and suggest edits/changes/updates). If you haven't claimed the KP, then you can just leave feedback that seems to just go into a "black hole" and it's never addressed.

I know there are ways legally to deal with this, but the best way to deal with it is to claim the Knowledge Panel.

Then, there are ways to increase the knowledge that is in the Knowledge Graph so that the information there is not confusing--they're reaching for a photo, for example, and there are ways to overcome that. For example, you can use other photos (even they're not photos of yourself) to get them to populate on the KG and of someone else.

The issue here is the Knowledge Graph doesn't have enough information about you, so it's just taking the next most "prominent" data that it has. You can help define the information in the Knowledge Graph by feeding it information. You don't need to be "fighting" the KG, you should be doing quite the opposite: give it the right information so it's correct.

The Knowledge Graph is not all controlled by Google--other search engines use it, such as Bing. The issue appears to be with Google's Knowledge Panel, but the issue is actually with the Knowledge Graph itself, and not Google.

The Knowledge Graph is made up of sources (see the list here: https://kalicube.pro/trusted-sources) and by working on your own KG entry and feeding it more information, you'll be strengthening your own KG entry for your name, and all these issues with confusion and the wrong information being displayed will go away.

There's really no need to do anything legally around this, it's just a case that the KG doesn't have enough information about to make the right decisions on what to display. I don't see the FTC, BBB or IC3 helping in any way. Fastest way to correct this is to feed the KG the right information.

parent bhartzer 5 years ago

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