Comment by sombremesa

Zoom has fixed the UX in this business, which is the one thing that matters most™, and which is why they will continue to be successful.

It's like a restaurant which has the absolute best food by a mile, so they remain in business despite the cockroaches and unfriendly waitstaff.

Most customers don't really care about privacy and security, they just want to pretend, and as long as they can easily pretend they're happy.