I want to believe that people are fundamentally good as well and there is definitely evidence that supports that.
But this incident has left a bad taste in my mouth, and their response hasn't made me feel any better. It's not like Ebay where if you have a bad experience, your loss is stemmed to the material good you have given away. On AirBnb, the potential harm in the worst case for both a guest and a host are massive -- total material loss or even rape or death.
I'm sure many people find value using their service, but after today, the risk is so clearly present that I don't think you can pay me to use it.
But this incident has left a bad taste in my mouth, and their response hasn't made me feel any better. It's not like Ebay where if you have a bad experience, your loss is stemmed to the material good you have given away. On AirBnb, the potential harm in the worst case for both a guest and a host are massive -- total material loss or even rape or death.
I'm sure many people find value using their service, but after today, the risk is so clearly present that I don't think you can pay me to use it.