How can one tell how much is being saved through your service compared to contracting directly with a SaaS (Box, Okta, for example.) keeping in mind, that rarely are list prices what small companies pay to begin with, though admittedly, larger companies can get bigger discounts.
When technical issues come up, does one get support directly from the vendor; if not, how does that work?
When technical issues come up, does one get support directly from the vendor; if not, how does that work?