For the average user the element UI is just confusing. This is the #1 complaint I got from all non-techies. They expect to just see a contact list, with each contact being a simple chat without the typing bar. Most of the other interactions are also too complex (like sending an image).
You'd think this is a small complaint, but I've listed this as first as it's the biggest barrier to conversion. Ask the _same_ user to try FluffyChat, and no objections will be raised besides the expected "why another chat app".
I'm not a fan of the Element UI myself, although I "get it" as it's targeting to something more group-oriented like slack. The problem is that Element is currently neither oriented to plain users, nor it's great to technical ones.
If everything else had to stay the same, they should optimize for plain users on mobile and offer a better, more advanced desktop client instead.
You'd think this is a small complaint, but I've listed this as first as it's the biggest barrier to conversion. Ask the _same_ user to try FluffyChat, and no objections will be raised besides the expected "why another chat app".
I'm not a fan of the Element UI myself, although I "get it" as it's targeting to something more group-oriented like slack. The problem is that Element is currently neither oriented to plain users, nor it's great to technical ones.
If everything else had to stay the same, they should optimize for plain users on mobile and offer a better, more advanced desktop client instead.