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Comment by Kalanos

A rule of thumb is that 90% of unhappy customers don't complain. So it's likely that a lot of people are experiencing these same problems, but not voicing them. "Thank you" seems to be missing from a lot of comments.

A good response might entail: what is the core team is currently prioritizing, why, and how will this feedback help guide those efforts?

Also, take heed of the number of occurrences of the following statement, which I support: > "community is hostile to feedback"

parent Kalanos 5 years ago

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