> Over the years, ShotSpotter’s claims about its accuracy have increased, from 80 percent accurate to 90 percent accurate to 97 percent accurate. According to Greene, those numbers aren’t actually calculated by engineers, though.
> “Our guarantee was put together by our sales and marketing department, not our engineers,” Greene told a San Francisco court in 2017. “We need to give them [customers] a number … We have to tell them something. … It’s not perfect. The dot on the map is simply a starting point.”
> Over the years, ShotSpotter’s claims about its accuracy have increased, from 80 percent accurate to 90 percent accurate to 97 percent accurate. According to Greene, those numbers aren’t actually calculated by engineers, though.
> “Our guarantee was put together by our sales and marketing department, not our engineers,” Greene told a San Francisco court in 2017. “We need to give them [customers] a number … We have to tell them something. … It’s not perfect. The dot on the map is simply a starting point.”