They should also have to state how much the repair would cost if done at the factory where they can actually service the battery pack.
Imagine if other cars were like that: "Sorry, we're not able to service engines so instead of replacing your timing belt for $400 you have to buy a new engine for $6000"
Imagine if other cars were like that: "Sorry, we're not able to service engines so instead of replacing your timing belt for $400 you have to buy a new engine for $6000"