Yup. The playbook of modern tech companies seems to be:
1. Solve the easy 80% of the problem.
2. Deploy that "solution" - which would not be considered acceptable in just about any other industry - as widely as possible. Do not offer proper customer support.
3. Take the money you save on not solving the hard parts and not having customer support, and funnel it into marketing, to stimulate growth.
4. Continue until you fail, get acquired, or dominate the market.
5. If anyone asks what kind of outfit you're running, make a sad puppy face and say "scaling is hard!".
1. Solve the easy 80% of the problem.
2. Deploy that "solution" - which would not be considered acceptable in just about any other industry - as widely as possible. Do not offer proper customer support.
3. Take the money you save on not solving the hard parts and not having customer support, and funnel it into marketing, to stimulate growth.
4. Continue until you fail, get acquired, or dominate the market.
5. If anyone asks what kind of outfit you're running, make a sad puppy face and say "scaling is hard!".