You think Microsoft, of Ribbon and Clippy and full-screen start menu ads, and 20 different control panels for the same settings, does UX testing...? The same Microsoft that can't decide whether normal users prefer Windows, Windows Phone, Zune, or Xbox interfaces, so they just go ahead and add a little of each to all of them?
More likely they were just worried Slack was attacking their enterprise segment and killing Skype so they rushed a shitty product to market ASAP. "Embrace, extend, extinguish" has turned into "panic, copycat, repeat".
More likely they were just worried Slack was attacking their enterprise segment and killing Skype so they rushed a shitty product to market ASAP. "Embrace, extend, extinguish" has turned into "panic, copycat, repeat".