Google's Knowledge Graph info boxes are automatically-generated and littered with errors. I've been burned twice on operating hours, once for my local bank and once for a convenience store, driving over each time only to find the place closed. In both cases, the correct hours were posted on the business's website. I've also seen bad KG results for medical conditions, listing the wrong symptoms or describing easily-treatable maladies as "Incurable". Now I actively ignore the info box and intentionally click through to an authoritative non-Google website.
To a non-technical user, I'm sure the box looks like a human-curated result which they're more likely to trust. Maybe that's the goal of Google's UI choices. Couldn't be further from the truth.
To a non-technical user, I'm sure the box looks like a human-curated result which they're more likely to trust. Maybe that's the goal of Google's UI choices. Couldn't be further from the truth.