You misunderstand.
I paid Samuel and entrusted him with my data. Not too much, but enough for it to matter. When faced with a massive leak like this, he downplays everything, calls the hacker a "script kiddie" and calls this "good practice for what will be the first of many sleepless nights", looking at it only from a "service disruption" perspective.
So far we've gotten no indication of what's been leaked, if it contains deleted feeds, or what he's doing to prevent the data from being leaked by the hacker, if anything. He's been solely focused on restoring the service and ignoring the leak. Compared to not having access to an RSS reader for any random period of time, the leak is orders of magnitude more serious to me and I'd wager to most of Newsblur customers.
I honestly don't care if paying a ransom or interacting with the hacker makes him more likely to be targeted in the future, his duty towards his customers was to keep their private data private and not only he failed at that, but he doesn't even seem to register that as his main priority. As far as I'm aware, if he allows the data to leak publicly, then there's no "recovering from there", he's not getting any more of my money.
I paid Samuel and entrusted him with my data. Not too much, but enough for it to matter. When faced with a massive leak like this, he downplays everything, calls the hacker a "script kiddie" and calls this "good practice for what will be the first of many sleepless nights", looking at it only from a "service disruption" perspective.
So far we've gotten no indication of what's been leaked, if it contains deleted feeds, or what he's doing to prevent the data from being leaked by the hacker, if anything. He's been solely focused on restoring the service and ignoring the leak. Compared to not having access to an RSS reader for any random period of time, the leak is orders of magnitude more serious to me and I'd wager to most of Newsblur customers.
I honestly don't care if paying a ransom or interacting with the hacker makes him more likely to be targeted in the future, his duty towards his customers was to keep their private data private and not only he failed at that, but he doesn't even seem to register that as his main priority. As far as I'm aware, if he allows the data to leak publicly, then there's no "recovering from there", he's not getting any more of my money.