Placing the emphasis on "one customer" still creates a false narrative though. Note the headline doesn't even say it was a bug. This headline provokes the question "Who was it and what did they do?" rather than the more insightful "What was the bug?".
If a single bug caused the "internet meltdown", it's fairly likely that the bug was triggered by one person so there's no need to emphasize that part.
If a single bug caused the "internet meltdown", it's fairly likely that the bug was triggered by one person so there's no need to emphasize that part.