Peter Drucker was on top of this. It's so obvious yet so often forgotten (ignored?). An organization is a group of people.
Jumping back to systems thinking. People can respond a number of ways in organizations. Enter 'policy refusal' (see Donella Meadows' systems literature for more). Executive wants A to happen. A is not in employees' best interest. Employees ignore, delay, obfuscate, outright refuse, or actively undermine A.
People are very good at policy refusal. Executives are good at not knowing its happening.
Peter Drucker was on top of this. It's so obvious yet so often forgotten (ignored?). An organization is a group of people.
Jumping back to systems thinking. People can respond a number of ways in organizations. Enter 'policy refusal' (see Donella Meadows' systems literature for more). Executive wants A to happen. A is not in employees' best interest. Employees ignore, delay, obfuscate, outright refuse, or actively undermine A.
People are very good at policy refusal. Executives are good at not knowing its happening.