Walmart has some weird cultural issues that make store operations hard to adapt. It’s a pretty miserable place to work. They hire anyone, turn them out quickly, and have weird work rules for things like gathering in a group.
Target’s pickup operation is superior in every dimension. They made the decision to put it front and center, and their employees seem happier. It takes <3 minutes to have a Target person drop stuff in your car, Walmart requires scheduling and is usually late.
The other issue they have is that their logistical operation is best in class for retail, but not so good for shipping.
Target’s pickup operation is superior in every dimension. They made the decision to put it front and center, and their employees seem happier. It takes <3 minutes to have a Target person drop stuff in your car, Walmart requires scheduling and is usually late.
The other issue they have is that their logistical operation is best in class for retail, but not so good for shipping.