UK expat in NL (3 years). Concur wholeheartedly. The Dutch have nailed their SSO app (DigiD) - this is the model to copy.
It eliminates a multitude of steps (sign up, proof of identity, credential management) to accessing any government service from booking COVID tests to paying taxes.
It eliminates a multitude of steps (sign up, proof of identity, credential management) to accessing any government service from booking COVID tests to paying taxes.