I've been a member for 20+ years, and yeah, it's MUCH less active than it was 10 or 15 years ago, but it's still worth logging in every few days. I have friends there.
I'm sorry to hear about your billing issue. Unfortunately, the back office has always been a little lax. I don't think for a minute their inability to close your account quickly was nefarious or intentionally fraudulent, but of course from your POV the motivation is quite properly irrelevant.
I'm sorry to hear about your billing issue. Unfortunately, the back office has always been a little lax. I don't think for a minute their inability to close your account quickly was nefarious or intentionally fraudulent, but of course from your POV the motivation is quite properly irrelevant.