According to page 128 of their S-1 filing [0], their claims bot "AI Jim" processes claims without human intervention in a third of cases, including automatically denying claims. So either the second tweet in the thread is a lie, or their S-1 filing is a lie. This was pointed out by Rachel Metz [1].
[0]: https://sec.report/Document/0001047469-20-003416/#cy40510_bu... [1]: https://twitter.com/rachelmetz/status/1397625251257753606?s=...