Story from when we moved to Montana 20 years ago:
We buy a freezer at Costco. Checking out, we ask for details on delivery. Costco employee says "Oh, we don't deliver". We had been used to Costco in CA which at the time would deliver large items.
I ask "Well, how do people get big things like freezers home".
Costco person says "Easy, just put it in your pickup, we'll help you load".
"Hmm...we don't own a pickup".
Costco employee looks somewhat confused.
Then says "Easy, just get your neighbor's pickup".
The next week we bought a pickup.
We buy a freezer at Costco. Checking out, we ask for details on delivery. Costco employee says "Oh, we don't deliver". We had been used to Costco in CA which at the time would deliver large items.
I ask "Well, how do people get big things like freezers home".
Costco person says "Easy, just put it in your pickup, we'll help you load".
"Hmm...we don't own a pickup".
Costco employee looks somewhat confused.
Then says "Easy, just get your neighbor's pickup".
The next week we bought a pickup.