This sounds like many niceties, BUT the elephant in the room is the utterly uncompetitive way private contractors are chosen to run the routes, and as a result, high prices / low quality of the actual journeys. Operators have a nice oligopoly on the routes, with barely any competition for tenders.
One example is that different routes have different hardware requirements. And guess what, the only provider who has the right kit available immediately is the one whose contract is just expiring. Please name your price and sign on the dotted line.
One example is that different routes have different hardware requirements. And guess what, the only provider who has the right kit available immediately is the one whose contract is just expiring. Please name your price and sign on the dotted line.