(Rant) What a snobby, begrudging comments section. Well done to OP for writing a detailed summary of a succesful productised service that they got off the ground as well as a solid list of actionable tasks you can take to improve your own product.
They've outlined how their clients have loved the service, it's been financially successful and everyone is happy, yet all people here do is complain about a) how this is the downfall of the internet b) there's some technical or editorial minutiae of the post itself they dislike c) how they could have done it better d) what they're doing is just plain wrong or unimportant.
If HN had its way, every product and service on the planet would be devoid of marketing, sales or design and the only way you could buy it was via the command line. Infuriating.
They've outlined how their clients have loved the service, it's been financially successful and everyone is happy, yet all people here do is complain about a) how this is the downfall of the internet b) there's some technical or editorial minutiae of the post itself they dislike c) how they could have done it better d) what they're doing is just plain wrong or unimportant.
If HN had its way, every product and service on the planet would be devoid of marketing, sales or design and the only way you could buy it was via the command line. Infuriating.