Sharing the reason allows for that debate, or alternatives. Maybe the customer has some sort of demo or something, and you could offer a workaround in that case.
Hard deadlines for some sort of fix or workaround do exist. Like "Earnings Call Tommorrow, and I can't just say ' I Dunno'"
Hard deadlines for some sort of fix or workaround do exist. Like "Earnings Call Tommorrow, and I can't just say ' I Dunno'"