Society is not maintenance free, and the institutions and services society depends on are not maintenance free either. The Postal Service, like many services that we depend on in society, are just assumed to always work because for years and years they did work. Yet we allowed improvements to be delayed, allowed leaders in who acted in bad faith, and the result is an service that is substandard by it's own measure.
What's the answer? Commit to do the work necessary to turn it around. The mail hasn't changed over the last two years in some fundamental way that makes it disruptive. Investment in the system was simply deprioritized. We know what the system needs, so let's just do the work. We need the Postal Service to operate as it should, as it's a key piece of infrastructure that society depends on, whether we recognize it or not.
What's the answer? Commit to do the work necessary to turn it around. The mail hasn't changed over the last two years in some fundamental way that makes it disruptive. Investment in the system was simply deprioritized. We know what the system needs, so let's just do the work. We need the Postal Service to operate as it should, as it's a key piece of infrastructure that society depends on, whether we recognize it or not.