This explains the stagnation in the airline industry pretty well. They don't make the planes so there isn't a lot they can change about the in-flight experience, and they don't run the airports so there isn't much they can do about the onboarding experience.
There's a Planet Money episode where they talk about an airline that made more money selling oil futures than flying planes.[1] Maybe any sufficiently outsourced company becomes indistinguishable from a finance company.
There's a Planet Money episode where they talk about an airline that made more money selling oil futures than flying planes.[1] Maybe any sufficiently outsourced company becomes indistinguishable from a finance company.
1. https://www.npr.org/transcripts/140954343