Comment by adzm

I understand the appeal of Salesforce, though in my experience it is just as clunky and slow as the software it replaced. I'm sure there are configurations that are not that way, but it's a horrible part of my day to day experience using it as a customer support module. Comments take 4 seconds to add. Opening a case in a new tab is 30 seconds or more. Comments and feeds load progressively, slowly, making it nearly impossible to get to the beginning of long discussions. URLs are long and crazy and have no useful info or anything cool in them. We've had Salesforce consultants and experts come in and gain a second or two here or there but it's been an awful experience over the last 5 years.