About 75% of the times I log on to ebay, (no exaggeration, I only purchase something a few times a year and this happens almost every time), my account gets locked for suspected unauthorised access and I'm forced to reset my password.
I have a static IP, and only ever use the same two devices. I have a strong unique password.
I spent 15 minutes on the phone with their account security team who could tell me nothing about what triggered the lock, nor did they have any advice on what I could do to prevent this from recurring.
Something in their automated system is giving a false positive, and neither I nor seemingly anyone on the account security team has any way to address it.
About 75% of the times I log on to ebay, (no exaggeration, I only purchase something a few times a year and this happens almost every time), my account gets locked for suspected unauthorised access and I'm forced to reset my password.
I have a static IP, and only ever use the same two devices. I have a strong unique password.
I spent 15 minutes on the phone with their account security team who could tell me nothing about what triggered the lock, nor did they have any advice on what I could do to prevent this from recurring.
Something in their automated system is giving a false positive, and neither I nor seemingly anyone on the account security team has any way to address it.