> Now, it's a shame Google couldn't let them know what was the issue. However, it's a safe assumption that the vast majority of people Google support deals with are spammers. And there's a lot of them. If Google gave a detailed explanation to all of them it would mean a ton of additional work – which would create an unsustainable situation at this scale.
I don't think that's reasonable. What if most are spammers ? Better let a few spammers in than treat someone unjustly. Why would it become unsustainable ? I've seen this argument repeated ad nauseam, but have yet to see proper proof.
In this particular example, a copyright violation was detected in a image, so an automated response "someone else's image was used without permission, violating copyright" seems entirely plausible.
I don't think that's reasonable. What if most are spammers ? Better let a few spammers in than treat someone unjustly. Why would it become unsustainable ? I've seen this argument repeated ad nauseam, but have yet to see proper proof.
In this particular example, a copyright violation was detected in a image, so an automated response "someone else's image was used without permission, violating copyright" seems entirely plausible.