In my experience, certificate issues is a huge tell into organization and treatment of IT folks. Every place I've worked which has had issues with last minute certificate changes or expiring certificates without renewal has had a systemic problem with underpaid and understaffed IT department.
This is not a new problem, organizations will always choose guaranteed profits over possible loss of business unless the loss of business is catastrophic, I just wish that in this case instead of trying to make it seem like a big deal by writing an entire multipage excuse, a company for once would be honest and say 'The risk percentage did not fall in our favor this time, but we're not going to do anything about it because it didn't really impact our profits.'
This is not a new problem, organizations will always choose guaranteed profits over possible loss of business unless the loss of business is catastrophic, I just wish that in this case instead of trying to make it seem like a big deal by writing an entire multipage excuse, a company for once would be honest and say 'The risk percentage did not fall in our favor this time, but we're not going to do anything about it because it didn't really impact our profits.'