I counter with the following observation: You note that a return policy exists so that customers can use it. Under what conditions are you allowed to use it and it not be abuse?
Being able to return the product is often why customers buy something. How many times have you considered the return policy before buying? You can decide to return it for any reason you like: whether you dislike the product, whether you ran out of money and needed a refund, or for no reason at all.
If it's a problem, the business will change the policy, just as Apple did here.
I counter with the following observation: You note that a return policy exists so that customers can use it. Under what conditions are you allowed to use it and it not be abuse?
Being able to return the product is often why customers buy something. How many times have you considered the return policy before buying? You can decide to return it for any reason you like: whether you dislike the product, whether you ran out of money and needed a refund, or for no reason at all.
If it's a problem, the business will change the policy, just as Apple did here.