In a recent informal pointing session I suggested we attach a volatility score in addition to a point score to tickets related to an ongoing project.
The goal being, by including a point estimation AND volatility score, we are able to create much better signals for unknown unknowns.
A ticket pointed at a 3 with a volatility of 5 (volatility being 1-5) indicates that this should be an easy ticket but might require a much deeper amount of work for unknown unknowns.
I got this idea after learning about options where price is partly a factor of a security's volatility and thought it would also be an interesting way of modeling tickets.
The goal being, by including a point estimation AND volatility score, we are able to create much better signals for unknown unknowns.
A ticket pointed at a 3 with a volatility of 5 (volatility being 1-5) indicates that this should be an easy ticket but might require a much deeper amount of work for unknown unknowns.
I got this idea after learning about options where price is partly a factor of a security's volatility and thought it would also be an interesting way of modeling tickets.