Uber settled a case similar to this in 2016 [1,2] and agreed to "Require that drivers provide equal service to people with disabilities who travel with service animals." Seems like they haven't learned their lesson, and this minor new $1.1M fee is unlikely to change their behaviour. OTOH, from a Teacher of the Visually Impaired (TVI) I know: -
"It’s challenging. I think they need to make it really clear this is part of their job. It’s common for people not to allow dogs in their car, just in general. On top of that, they employ a lot of people who don’t speak english and people from several cultures who would never have a dog in the car."
"It’s challenging. I think they need to make it really clear this is part of their job. It’s common for people not to allow dogs in their car, just in general. On top of that, they employ a lot of people who don’t speak english and people from several cultures who would never have a dog in the car."
[1] https://dralegal.org/case/national-federation-of-the-blind-o...
[2] https://www.ada.gov/briefs/uber_soi.pdf