I agree entirely; this is a dumb case. If decided for Duguid, here's a list of things that would probably have become illegal for businesses to do under TCPA:
1) using caller ID to return a missed call unless you were sure you were calling an existing customer
2) sending a one-time password over SMS, unless you had already validated that the telephone number belonged to your customer
3) using call-center software that automatically connects an operator to the customer's on-file telephone number in order to validate that the number was correct!
1) using caller ID to return a missed call unless you were sure you were calling an existing customer
2) sending a one-time password over SMS, unless you had already validated that the telephone number belonged to your customer
3) using call-center software that automatically connects an operator to the customer's on-file telephone number in order to validate that the number was correct!