Wow, that's one of the books in term of double-speak:
"the webcam system was intended “to respond to the overwhelming concerns of isolation, lack of team engagement and support, not seeing anyone from one day to the next, raised by those who are at home”."
Sometimes, I'm really impressed at PR firms ability to think that the rest of the world is idiotic and will take their statement at face value.
It's a pity that call centers are treated as dead end job and that we have companies pushing for those conditions because a good CS experience does completely change customer satisfaction and is worth cultivating. The race to the bottom with call centers is a very myopic way of treating one's customers.
Sometimes, I'm really impressed at PR firms ability to think that the rest of the world is idiotic and will take their statement at face value.
It's a pity that call centers are treated as dead end job and that we have companies pushing for those conditions because a good CS experience does completely change customer satisfaction and is worth cultivating. The race to the bottom with call centers is a very myopic way of treating one's customers.