This really struck me also. I work in the relevant industry (we make cameras etc.) and there is always a bit of pain to get user footage. This is how it should be! To have everything from source code to customer material accessible to an admin is bottom-tier thinking. Why not just rename your "admin" to "GOD" and then ask yourself if you have any single point of failure?!
I do NOT want to sound smug, but there is a little bit of amateur hour going on here both from buyer and seller. High value and large targets (like airports) and more established sellers usually don't work like this, and that's for a reason.
I do NOT want to sound smug, but there is a little bit of amateur hour going on here both from buyer and seller. High value and large targets (like airports) and more established sellers usually don't work like this, and that's for a reason.