>I never experienced that "Unexpected item in bagging area" here in Sweden, the UX failures are not universal.
the automated føtex near my house has this, or also put your item in the bag, you need to put an item in the bag etc. crash because you didn't put item in bag fast enough, or you took bag off scale to put new one on.
>the UX failures are not universal.
yes, because they do not have a universal interface which a human checker provides. By using a machine you switch from having one well understood, pretty standardized ui paradigm: put stuff on track, tracks goes to checker, checker checks them through, you pay and bag your stuff - to having as many ux as there are companies implementing automatic checkout machines and however many versions of their workflow are in distribution.
The UX failures for a self-service checkout are unique and unfamiliar to the user, just like the ux failures of a new checkout flow on an online retailer.
the automated føtex near my house has this, or also put your item in the bag, you need to put an item in the bag etc. crash because you didn't put item in bag fast enough, or you took bag off scale to put new one on.
>the UX failures are not universal.
yes, because they do not have a universal interface which a human checker provides. By using a machine you switch from having one well understood, pretty standardized ui paradigm: put stuff on track, tracks goes to checker, checker checks them through, you pay and bag your stuff - to having as many ux as there are companies implementing automatic checkout machines and however many versions of their workflow are in distribution.
The UX failures for a self-service checkout are unique and unfamiliar to the user, just like the ux failures of a new checkout flow on an online retailer.