When you operate at "Google Scale", individual users don't matter. If the fraud system has a few false positives but on the whole saves the company money, it's still a win for the company. The moment they open some sort of review process, where they actually have to pay real people to look at things, a lot of their razor thin margins on their products would completely evaporate.
One idea I had recently is to pay Google -- put up a collateral of a few $100 to get someone to review your case. Consider it a fee to have someone with the authority to fix things look at your problem. Why don't they do something like this?
One idea I had recently is to pay Google -- put up a collateral of a few $100 to get someone to review your case. Consider it a fee to have someone with the authority to fix things look at your problem. Why don't they do something like this?